Privacy Policy

Suited Living ("Suited", "we") markets rental buildings on behalf of their owners and introduces prospective renters to them. We do not own or manage the buildings shown on this site. Each building has its own owner, property manager or leasing agent, who runs the tours, takes applications and signs the tenancy agreement.

When a lease results from an introduction we make, the building pays us a referral fee. That is how this service is funded, and it is why some of the information you share with us is passed to the building — the introduction is what gets recorded.

We collect information you choose to provide when you ask a question, request a tour, call, text or use the website chat. This may include your name, email address, phone number, preferred move date, the building and layout you are interested in, budget, household size, parking or pet needs, and the content of your inquiry.

Depending on the channel, we may also process chat and text history, call audio or transcripts, the page where an inquiry began, a conversation identifier, and limited technical information such as an IP address used for security and rate limiting.

The site itself stores very little on your device: the chat remembers your conversation for about a day so a reload doesn't lose it, and it remembers that you agreed to talk to the AI assistant. We do not currently run advertising trackers on this site.

We use OrangeChat, a third-party AI service, to answer website chat, phone and text inquiries for each building. Information you provide through those channels is processed by OrangeChat and its service providers so the assistant can respond, keep the thread of the conversation, create or update a leasing inquiry, and pass relevant details to us and to the building's leasing team.

The assistant answers from information the building has published or given us. Its answers can be incomplete or incorrect. Please confirm pricing, availability, policies, appointment details and anything else that matters to you with the building's leasing team before relying on it.

We use personal information to answer your questions, suggest homes that fit what you told us, arrange and follow up on tours, introduce you to the building's leasing team, keep a record of that introduction, prevent misuse, troubleshoot the service, and improve how the leasing experience works.

We do not ask for or need banking information, government identification, credit-card details or a Social Insurance Number in chat, by text or on this site. Applications and screening are handled by the building, not by us or the assistant. Please do not send that information through the assistant.

The leasing team for the building you ask about — its owner, property manager or leasing agent — receives your name, contact details and what you are looking for, so they can arrange your tour and follow up. When the assistant sends you a booking link, the link may pass through this site first so that we can record that the booking came from an introduction we made.

Information is also available to licensed real estate professionals we work with on a building, and to the service providers that operate the website, the AI assistant, telephony, messaging, email, hosting, security and data storage. We do not sell personal information.

Some providers process information outside Canada, including in the United States. Information processed in another country may be subject to that country's laws and lawful access requirements.

The website chat asks you to agree before any message is sent to the AI assistant. Providing information through a form, phone call or text authorizes us to use it to respond to that inquiry, take the steps you request, and introduce you to the building.

We will obtain any additional consent required before using your contact information for unrelated promotional messages. You may ask us to stop electronic follow-up at any time by replying STOP to a text or by emailing hello@suitedliving.com. A building's leasing team follows its own privacy practices once it has your details; you can make the same requests to them directly.

We retain information only for as long as reasonably necessary to respond, complete and record an introduction, maintain appropriate business records, meet legal obligations, and protect the service. We then delete or anonymize it when it is no longer required.

We use reasonable administrative, technical and organizational safeguards. No internet or storage system can be guaranteed completely secure, so please limit what you share to information relevant to your inquiry.

You may ask what personal information we hold about you, request a correction, withdraw consent where applicable, or ask us to delete information that we are not required to retain. Email hello@suitedliving.com with the subject "Privacy request." We may need to verify your identity before completing a request.